9 Tips For Handling Negative Online Reviews Like A Pro

For many people, the internet is a place where they can share their opinions with others. And if you’re running a business that people can comment on, then it’s likely that online reviews will play an important role in your success or failure. The question is: how do you handle negative reviews? You might turn the review into something positive and help future customers become more educated about what they can expect from your business. Still, there are also ways of handling bad reviews that won’t work as well for everyone. Here are nine tips for handling negative online reviews like a pro!

 

 

The importance of responding to negative reviews

 

Remember that you are not alone when it comes to unfavourable reviews. Even businesses with the best reputations get negative comments or customer feedback that is less than positive. You can’t please everyone, but if you ignore these types of comments, it might seem like you don’t care about specifics, and your customers could end up being turned off by that.

 

 

Tips for handling bad reviews

 

First of all, it’s important to act quickly when you receive negative comments. You don’t want these reviews to get out of hand or become more damaging than they already are. As soon as you see the review, take some time to digest your feelings and formulate a game plan before responding. When crafting your reply, you might find it helpful to remember that you don’t have to put on a brave face in front of your customers. It’s okay to be vulnerable and answer the negative reviews with complete transparency. Just be sure not to hide anything or try to sugarcoat things. You might also want to consider hiring someone better at handling these situations than you are handling your online reviews.

 

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Examples of ways that you can turn a bad review into something positive

 

There are many ways to turn bad reviews into something positive, even if it doesn’t seem like things can be salvaged. You might not be able to edit the review itself, but what you do with your reply can be whatever you want it to be.

 

If you find something that you can agree with to show that this is true for everyone, then go ahead and say it. For example, if one of your customers says that they had a bad experience with an employee, but you know that she just recently got out of training school, then say something along the lines of, “I’m sorry that you had a bad experience with one of our new employees!- Thank the reviewer for their feedback! We are still in training mode but are working hard to provide the best service possible.”

 

– Thank the reviewer for giving you negative feedback. If someone isn’t willing to be honest about their feelings toward your business, it can be detrimental to your success. For example, if someone says that they were unhappy with the customer service at one of your restaurants and you know that it’s because of an inexperienced cashier, but you can’t find anything positive to say about this review, then thank them for their feedback anyway. It will make other customers who are considering checking out your restaurant feel more comfortable about what they can expect.

 

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– Ask questions or learn more! If someone leaves a review that you disagree with, then ask them to contact you to get more information on why they felt the way they did. This will allow you to win them over again if possible or understand how others might feel the same way about the issue. For example, if someone says that they got food poisoning from your business and you’re positive that this didn’t happen on your watch, then ask them to talk with you so that you can resolve this misunderstanding in a private setting instead of allowing it to be seen by other potential customers who might believe their claim. This will show that you do care about your customers and want to put their minds at ease.

 

 

Different types of responses that might not work as well for everyone

 

If you’re not sure what types of responses will be best for your particular situation, then here are some that might work for you:

 

– Give them the silent treatment. This is rarely positive and often makes people want to air out their grievances even more than they already do on review websites because it makes them seem like they were not important.

 

– Let the reviewer know that they are wrong. This is also not a very positive approach and often makes people want to reply with even more negative feedback to show you how upset they are about this situation, along with anyone else who might read it.

 

– Get angry with them for writing an online review in the first place. This is not a positive approach, and if people see that you’re taking this route, it could just give them more incentive to leave negative reviews in the future when they feel like someone wasn’t nice to them or their needs weren’t met.

 

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You might choose to say nothing at all in your response to a negative review, but this is not always the best approach.- Do nothing at all. Some people might believe that if you don’t say anything back then, that means that you can’t defend your business or don’t care about it enough (although others may recognize that no response at all isn’t necessarily a bad thing).

 

 

How to handle the customer in person after they have left a review on your site, if possible

 

If you can handle the situation in person, then some things are best not to say. For example, never call someone out for leaving a review or ask them why they didn’t leave their feedback privately with you instead of taking it to the public through an online review website. If they don’t want to talk in person, then ask them to call you instead. If they refuse and want to do it right then and there, then choose not to respond at all or tell them that you don’t have the time right now because your lunch break is over. Customers love an excuse as much as anyone else!

 

It’s best to apologize for anything that went wrong and then ask them if they would like to talk about it privately or not. You can do this face-to-face or over the phone, depending on your preference. This is when you can gauge their response to know how to respond best when you see the review pop up online later on.

 

After talking with them, ask them if they would like to talk about it right away or leave their feedback behind. If the customer seems happy with your apology, ask them what you can do to make up for anything that might have gone wrong during their visit.

 

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If the customer wants nothing more to do with you and wants to leave their feedback on your website, then apologize to them again and tell them that you wish they would have been able to speak with you in person. Then ask them what else you can do for them as a way of saying thanks for coming into your business.

 

If it seems like the customer is still unhappy even after all of this, then take the high road and thank them for their time, no matter how it ended.

 

 

What to do when someone is rude or offensive online, and you want them gone from your social media page/store/website

 

Never let someone act like this around your staff members. If it’s happening on social media, you can delete their comments or ask them to go away. If they are in your store or business and are rude, then apologize profusely to the person trying to be a customer and tell them that they aren’t allowed to act that way. If it’s your customer who is rude, then apologize to them and do what you can to rectify the situation. If they continue to be rude, tell them that you’re not interested in working with them because you don’t want other customers to see this behaviour.

 

It’s okay if now and then someone gets mad at you, but not okay if they’re taking it out on everyone else (including your staff members).

 

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Don’t let anyone be rude towards the company itself because that is never okay. If people are being negative or attacking your brand/website/store without reason, then delete their comment and make sure to report it if it’s reported to you. If they write a negative review, then respond and apologize for their experience and assure them that no one else should have this same experience, and you’ll do everything in your power to make sure of it.

 

How to deal with negative reviews in a way that won’t have consequences

 

Make sure none of your staff members is attacking people who leave reviews. This will only have consequences for you later on, especially if the customer is rude to them first. If it’s getting worse, then delete their comment or ask them to leave.

 

If someone leaves a negative review about how your staff treated them, then apologize and tell them that they should provide feedback to management and not just the general public.

 

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Just apologize for their experience and assure them that no one else should have this same experience, and you’ll do everything in your power to make sure of it.

 

 

Things to do when your online reputation is being threatened by someone else who is trying to damage it

 

Make sure none of your staff members is attacking people who leave reviews. If it’s getting worse, then delete their comment or ask them to leave. someone leaves a negative review about how your staff treated them, then apologize and tell them that they should provide feedback to management and not just the general public.

 

Sometimes it feels like other people out there are willing to do anything to get revenge against you because of something negative that happened between the two of you. This is never a good thing, but what you can do is make sure that your online reputation remains intact by having an excellent customer service team who are quick to respond to negative feedback.

 

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If someone posts bad reviews about you with false information, respond and correct the situation and let them know that what they’re saying isn’t true and that you never did anything to hurt them. If it’s a customer who feels wronged, then apologize to them for their experience and encourage them to contact you so you can try to rectify the situation.

 

 

how to handle negative comments/reviews like a pro (online)

 

Make sure you have the right people around you to handle your online presence. Also, make sure they know what they’re doing and how to fix things when things go wrong.

 

Don’t let anyone be rude towards the company itself because that is never okay. If people are being negative or attacking your brand/website/store without reason, then delete their comment and make sure to report it if it’s reported to you. If they write a negative review, then respond and apologize for their experience and assure them that no one else should have this same experience, and you’ll do everything in your power to make sure of it.

 

 

Conclusion

 

These are nine tips on how to handle negative online reviews like a pro. If you follow these, then you’ll be sure to have the best possible chance of turning negative feedback into something positive, or at least putting your best foot forward when it comes time to talk about the situation. Just own it and take it like a pro! Remember that every business starts small, so don’t let this ruin your reputation because you can always get back up and try to do better next time.

 

 

Article summary: 

 

-Own your mistakes, apologize for them, and make sure that you put the customer first rather than trying to defend yourself as much as possible

 

-Have someone on hand who is good with dealing with these types of situations who can take charge and push for a good outcome

 

-Don’t let anyone be rude about the company itself, even if they’re attacking it because of something that happened between you two.

 

-Respond to negative comments/reviews and fix any problems that come up depending on the situation at hand

 

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-Figure out why this person is angry in the first place, so you know how to prevent it from happening again in the future

 

-If nothing else, be honest and transparent about why this person is angry at your business instead of trying to hide something that might have happened

 

-If someone leaves a negative review about how your staff treated them, then apologize and tell them that they should provide feedback to management and not just the general public.

 

-If someone is posting bad reviews about you with false information, respond and correct the situation and let them know that what they’re saying isn’t true and that you never did anything to hurt them.

 

-Make sure you have the right people around you to handle your online presence and know-how to deal with these types of situations.

 

 

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